UPS
Reviews and Complaints
Ups customer service sucks
User's recommendation: Good luck with customer service
The driver dropped my package and broke it he ran to his truck before i could tell him
Preferred solution: Full refund
Left in limbo
- No comment
- Lack of communication
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour charge for shipping is stupid ridiculous!
- Your charge for shipping is stupid ridiculous
Preferred solution: Price reduction
User's recommendation: Never use UPS!
Poor service
User's recommendation: use fedex or postal service
Raciest Driver
Left my neighborhood and went straight to predominately white neighborhood continued delivering well after 7:00 pm after making me wait 10 hours and never delivering my package
- Did not deliver on date stated
- Lack of responsiveness
- Bad service
Preferred solution: Fire driver make him tell truth why he lied about address on package.being undeliverable.want him2 admit what he did & apologize or be let go can’t do that 2people.
User's recommendation: USE FEDEX THEY LISTEN TO COMPLAINTS AND CORRECT PROBLEM. And they ARE PRETTY GOOD WITH THER ESTIMATE TIME OF ARRIVAL
POOR SERVICE
User's recommendation: JUST DON'T -- Fire the CEO she ruined Home Depot now UPS
Not my package
Preferred solution: Let the company propose a solution
User's recommendation: Use another service. Fed Ex, Post office anyone one byt UPS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnother botched delivery
- No pros just cons
Preferred solution: Apology
User's recommendation: Fex ex just has better options
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tucson, ArizonaTracking a package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey get worse and worse every year
Im 67 and have lived in a studio apartment in DOWNTOWN Las Vegas and Ive been a UPS/My Choice customer for decades. I received three UPS deliveries in 2021.
One I found when I opened my door to wait for the UPS truck. My second package was handed to me by a total stranger who said he saw it and tried to pick it up and knock on my door but he accidentally dropped it.
For my current package, I tried to log onto UPS.com but our info didn't match so I clicked I lost my password and I was asked the same security question they said I answered wrong, over and over until UPS fraud froze my account and locked me out. My package was supposed to be delivered on Friday, 3/12 but it was late (of course) and the driver didn't bother to update the website.
I couldn't do anything because I was locked out of MY ACCOUNT.
For 15 years, UPS came around 2 PM weekdays but on this Monday, at 9:5 AM, our UPS driver delivered my (20 pound) auto brake rotors to the rental office. I paid $14 for shipping and by 9:15 Monday morning and this UPS driver lied to a tiny office girl and dumped his job on her.
- Come sooner or later
- Are you kidding
- Are you kidding i dont have that much time left im 67
Preferred solution: none, they are always a day late and a dollar short, my dollar
User's recommendation: Baby sit them and track every package. It didn't work for me and I'm tired of paying top dollar for them to do what ever they like. I won't order anything from any company that only ships UPS.
The driver came twice and didn't deliver.
Package Missing
Preferred solution: Deliver product or service ordered
User's recommendation: UPS is hands down the worst shipping company I have met.
Change address for delivery
Preferred solution: Just get my package
ALL I WANT IS MY ORDER
User's recommendation: NO RECOMMENDATION JUST FIND MY ORDER AND SEND IT TO THE CORRECT ADDRESS.
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Rightful complaint.
Stop using their services.. Problem solved