UPS
Reviews and Complaints
Undelivered Package
User's recommendation: Only so many delivery companies, and fedex is worse.
I cant see parckage delivered to me
- Run around from customer service and lies from them
Preferred solution: Full refund
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Verified ReviewerSo Disappointed..
Going to Contact BBB..............
I'm going to contact the State's Attorneys Office. And I'm not Lieing like UPS...........
- No comment
- No live person to speak with
Preferred solution: Full refund
Continual lack of good service
User's recommendation: Ask the seller of a product to ship by someone else
Broken items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
Preferred solution: Let the company propose a solution
Terrible Experience
Time and time again...UPS fails. I've had issues with FedEx as well, but at least they are more informative in their package tracking info and provide regular updates.
Ordered an item which their tracking system says was delivered at our house yesterday evening, however nothing on the porch and we were even looking out for them and saw Amazon come deliver, but no UPS.
Filed a claim with them for missing package, and still haven't gotten a direct response. However got an automated response that says the package status was updated. Go check tracking now and it says "please check back tomorrow for updated delivery status". Well, we are leaving for vacation tomorrow, and it's obvious this package won't arrive in time.
Come to find out they didn't deliver to our house, but instead dropped it off at USPS mail distribution center to be delivered by our mail carrier at some point.
I selected UPS at checkout, not USPS since they are even worse the UPS. Why is UPS not delivering packages to recipients but routing through the US mail instead? Makes zero sense to me at all and am pretty irked. I will never use UPS again.
If I need to purchase something and all they offer is UPS, then I will purchase elsewhere. Use
Preferred solution: Deliver product or service ordered
User's recommendation: Use FedEx or alternate carriers instead
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInconsistent Rude Unreliable
- Delivery drivers that come to my place of employment are great
- Customer service response
- Are you kidding i dont have that much time left im 67
- Last phone rep was caring
Preferred solution: Full refund
User's recommendation: Do not use UPS use FedEx
Cannot file a claim.
User's recommendation: Sucks if you have a problem as you cannot get help.
The were paid for an air overnight before 10:30 AM delivery and failed to deliver at all
User's recommendation: Use a pack mule
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed delivery and lost packages
This latest issue is for a motorcycle delivery. It was scheduled for Friday, between 10am and 5pm.
So, I take off work, and reschedule things. Now, day of delivery, I get a call, roughly 8:30ish. Oh sir, your package won't make it today, sorry. But we'll reschedule it for ohh, uhhh, Monday or Friday..
Now, understand, these are "WORK DAYS" for people usually. So a reschedule of this is FAR out of the question, since I've already lost work. The lame excuse is the freight didn't leave Phoenix. NOW, let me explain a little about this.
THIS IS A UNION JOB. I AM A UNION WORKER, in the exact same union. There is "0" reasons for that order to sit in Phoenix. NONE.
If the truck breaks down, pull it out and repower it with another truck ON HAND. This is bogus. The lady, let's call her "Sheila", is simply rude and wants to give you the run around on the phone. UPS has been failing bad the last few years.
Before this they dropped my packages at different addresses in the area. There is NO POSSIBLE way to mess up the address. My town is tiny. The address for me is incredibly obvious.
IT STANDS OUT!!! Yet, these guys cant get 4 simple numbers to match? These are Teamsters, qualified, for this job. And yet can't match my number and street?
Come on now. I liked UPS, I used them for all my shipping, TILL NOW.. No more, if you can't get your act together, bye. I'll use someone reliable.
I'm still waiting on my motorcycle to arrive.
Probably in parts now. Sad and pathetic.
- Used to be good
Preferred solution: Deliver the product, undamaged, and compensate me for the delay. And get their act together.
User's recommendation: Avoid them till they get it together.
Direct deposit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken item
User's recommendation: Use fed-x
Ups customer service sucks
User's recommendation: Good luck with customer service
The driver dropped my package and broke it he ran to his truck before i could tell him
Preferred solution: Full refund
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