Anonymous
map-marker Lees Summit, Missouri

Package was delivered but it was emptied

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I was sitting in my driveway when UPS driver pulled up I then pulled into my garage walked out picked up a large envelope that was open and emptied, unfortunately the driver had already pulled away. The package wasn't even sealed. I was under the impression that being a prime customer meant that my deliveries will be made by Amazon or prime drivers. I haven't had the best of luck with UPS, I have literally had to track down my own packages on other peoples porches, or they were damaged. I am not a fan!!
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User's recommendation: I love Amazon!

michelle d Nvd

Poor service

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ups clamied they missed me during delivery 2 times however there is only one time they left a note that i missed my delivery. the second attempt no note at all. i called customer service and i specifically said i want my package delivered at my address, the next day it was place for pick up instead. i spoke again with customer service and said i want it delivered at my address. then i got the text it was delivered with id verified. i was not home at that time so i was upset who got the package with ID.i called my aunt to check my place and she found the package in the mail box.
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Preferred solution: Let the company propose a solution

User's recommendation: improve your service and dont lie that you came to the address while not leaving a note then leaving pacalge that requires signature pretending to have id verified and leaving in in the mailbox

Resolved
Lenny B Fyz

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Verified Reviewer

Resolved: They stole my money and I want other to be aware.

Original review May 19, 2021
Never send anything by UPS without paying cash. They will steal money off of your credit cards/ paypal account. I sent a package via UPS. Their computer system autofilled the wrong address, changing the suite # of the destination to the street #. This package was a donation to a charity. I paid $12 to ship it. They decided after their system changed the address, that the address was wrong. They delivered the package and then charged me an additional $18 for the change in address to my paypal. I did not authorize this. I would have been fine if it was returned to sender or delivered to the wrong address. For the first time I can actually say, I prefer the post office. They do not steal money out of my accounts/ credit cards. Even if the package was addressed wrong, which it was not by me, $18 is insane. What would they have done if I paid in cash? According to UPS, when they went to deliver it to the business park, they did not have a suite #. Amazingly it was still delivered on time, so did it take them a whole 5 minutes to figure the suite #. At $18, the person working must get paid over $200 an hour for the price to be justifiable. Ive had UPS loose stuff of mine before that I paid extra for overnight shipping and other such screw-ups and I have let them slide. Stuff happens, but after this slap in the face by UPS, Im done. They are thieves and I will complain to anyone who will listen, because UPS will not. They don't care. They have stolen my money and lost my business forever.
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Loss:
$18

Preferred solution: Apology

User's recommendation: Stick with the post office. At least they don't steal your money after the fact.

Anonymous
map-marker Los Angeles, California

Complaint

Package 1z9y1r48p292

This item was supposed to be delivered in 1 day, it is for a cancer patient, this item was supposed to stay cold (in big letters on the package).

Instead your company delivered it in 5 days, the driver delivered it on August 23 and lied on his paper, he wrote he delivered it on the side gate, we dont have a side gate, left it 500yrds from our house, in the street next to the mailbox in the hot sun, we have a nice driveway to the house but he was to lazy or too much in a hurry.

Your company doesnt let the customer answer that the package wasnt delivered.

I called yesterday 8-23 at 1:30pm, spoke with a rep and was promised a supervisor callback within the hour, it never happened. At 3pm I started calling your company 10 times at least, never got a representative who spoke proper English, I got The Philippines, Egypt, Jamaica, it was horrible, I called your local store for a different number but no luck, you have only 1 number and there is never a representative in the USA that answers. I am in California, pay you in American dollars and expect to speak with an American representative.

This is the third time Im requesting a callback from a supervisor.

818 731 ****

Sent from my iPad

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User's recommendation: Callback

Anonymous
map-marker Louisville, Kentucky

Haven't received my last check

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I WORK A WHOLE MONTH N HAVEN'T RECEIVED MY *** CHECK I work a whole month n there telling me there's no they can or is willing to help meh
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User's recommendation: DO NOT WORK HERE THEY IS FULL OF ***

Anonymous
map-marker Smyrna, Georgia

Ups keeps dropping and kicking my mail

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Ups keeps dropping and kicking my mail
Ups keeps dropping and kicking my mail - Image 2
I have a ups deliver keeps dropping and kicking my mail around he needs to be fired I have him on video serval times Who do I need to talk to?!!!!!!!!!!!!!
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User's recommendation: Don’t chose UPS

Bradley N Arq

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Verified Reviewer
| map-marker Isanti, Minnesota

You delivered packed to wrong address

They delivers it to wrong address right address on paper work if this issue isnt resolved by ups I will be calling my lawyer
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Loss:
$98
Cons:
  • No help

Preferred solution: Full refund

User's recommendation: *** no

John H Nbe

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Verified Reviewer

UPS Driver demanding entry into our Apartment Complex

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Let me start by saying I really sympathize with drivers who earn their living making deliveries. It must be difficult particularly accessing apartment complexes but today was verbally abused by a UPS driver who demanded entry through our two sets of doors. He said cant u see Im a UPS driver - open the doors. Then brushed past me to our lobby. Customer service at its worstand a poor representation of UPS in general.
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Preferred solution: Customer training for the driver..

Phannee H

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Verified Reviewer
| map-marker Mesquite, Texas

Try to ship the package to thailand

Im not complaining and not pissed I like UPS more than another company still recommended UPS over another company
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User's recommendation: I will always recommend customer to use UPS bc I see how every company work and UPS still the best of all. Yes is have some go wrong but every company have

Carlos T Xvk

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Verified Reviewer

Arrogance of UPS customer service

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UPS delayed the overnight package by two days, enough to make all the dry ice evaporate. My unique biological samples for COVID research were ruined. UPS did not bother to reimburse the shipment. Instead, they suspended my account until I cough up the payment for the failed delivery. It's pathetic.
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Loss:
$7500

Preferred solution: Full refund

3 comments
Guest

Companies need to be hold accountable for their services :)

Guest

“ bother to reimburse” Yeah, pull the terms you agreed to. There will be no reimbursement for you.

Delays happen.

Stop whining and padding your complaint. No one cares what was being shipped.

Guest
reply icon Replying to comment of Guest-2032445

Well, no one cares about your posts either.

View more comments (2)
Gwenette A

Your workers are stealing packages. Inside jobs are happening quite a lot.

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My Package was stolen, was delivered by USPS, shipping information from the stolen package, removed and place on an item I didn't purchase. This item was delivered to me. The thief however forget to remove the name of the person whose package was delivered to me. How did USPS and UPS cross. The thieves work together/hustle together.
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Pros:
  • Delivers most of what you send
Cons:
  • Incompetent shipping processes

Preferred solution: Find a way for them to deliver the packages not steal them. Fire the thieves.

michelle d Nvd
map-marker Los Angeles, California

Failed and missed delivery

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i have a delivery and been tracking the status. it kept on saying they missed me but nobody even came and knock on the door. i waited the whole day for the package to arrive and 2 times they clamied they missed me. i contacted them and said they will deliver for the 3rd time and when i checked for update, it say that i requested for pick up which i never did. this is bs!!!
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User's recommendation: they should call the customer if they are on the way.

Galia Lti
map-marker Tampa, Florida

Very very poor consumers service

my name is Elizabeth Presley. my packages are being delivered to the post office is supposed to be delivered to my house every package I get now I have to pick it up from the post office and I pay for UPS service. when I make my delivery to Zulily or whatever company. I need to have my packages delivered to my home. my address is 4516 23rd Avenue South St Petersburg Florida. when the post office and when I get there to pick my package up they charge me.
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allaporci

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Verified Reviewer
| map-marker Enterprise, Alabama

Delivery NOT to my BACK DOOR

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This is my FOURTH complaint about the UPS driver. This time it was left by the front door. The front door was chosen only because the dog was not in the front fenced yard. Why does UPS not train their drivers to deliver the packages where the customer want them delivered. I want packages delivered to my back door on the shelf there. What does one have to do to get the UPS to deliver where I have repeatedly specified the location?
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Pros:
  • Packages stay sealed
Cons:
  • Bad communication within ups
  • Lack of training of the employees

Preferred solution: Let the company propose a solution

User's recommendation: It does not matter your choice they will deliver where THEY want too.

Tena N

Never received package they delivered

We been waiting for the package for our grandson birthday ups said they delivered it but in the same breath theta said it went a wrong address and that person from ups said to oh well your out of a package I said *** I will call the BBB on your and the Minnesota attorney generals office on you
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Loss:
$98

Preferred solution: Full refund

User's recommendation: Oh *** no fed ex all the way

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