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UPS - Didn't ring doorbell AGAIN !!!

Two packages left on a rainy day without ringing the bell or knocking on the door. Contacted company and they can't even get the message straight. When they called back they thought it was lost packages. It's like nobody at UPS gives a darn about customer service starting from the CEO and all the way down to the lazy delivery people who are too lazy to even ring the doorbell. Thousands of on-line complaints on more web sites than you can count and they still don't give a darn. Why? Because nobody has the power to hold them accountable. Only Congress could do that and the lobbies make sure that doesn't happen. I bet if my name was Donald Trump the doorbell would get rung. I'm to the point where I cringe when I see the delivery method is UPS, but to be fair, the Postal Service and FedEx are no better. It's just so frustrating I want to SCREAM.
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Review
#1049028 Review #1049028 is a subjective opinion of poster.
Reason of review
Poor customer service

Ups *** service

1.9
Details
Had a package to be delivered to my house was expecting package on Saturday waited till Monday no delivery , called ups was told package was delivered on Friday to the back porch???? Not my porch ... 3apartments in this unit called ups was told the package should not have been taken to back porch without being noted on the delivery receipt . Next 2 packages called ups at Dubois pa. Terminal talked to Jamie and Andrew on each occasion told them to tell driver to deliver package to front porch was told they would tell driver to deliver to front porch , guess what..... back porch. Filed complaint after 3 days no response finally an e mail from Andrea l. If I wanted to file a complaint with corporate send a letter ( snail mail? )
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Review
#1048666 Review #1048666 is a subjective opinion of poster.
Pros
  • Customer service at local office
Cons
  • Lazy drivers
  • Poor service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

UPS - Lost my package and then blamed me

1.0
Details
My fiance sent me a birthday package from Texas. I get an email that it had been left at my front door. I go to check and there is no package. No note. Nothing. I live in a sketchy area in an apartment building. I call ups and the lady takes my phone number and tells me a driver will do a follow up. Next day arrives and I don't get a call. I call ups again and am told that he showed up, didn't see me and then left. Also, that my package is missing because I didn't select delivery instructions on my UPS choice account. I am now told I have to wait until MONDAY for another follow up. Basically just to tell me where he left my package. I ask the lady on the phone why I was not contacted and she was very rude. "Okay so he's just gonna sit around and call you when he can just look for where he left the package, is that what you want?" Let's just say I got off the phone in tears. I will not be able to see my fiance for a very long time. (He's stationed far away from home.) This was my only memory to hold onto until I see him again probably next year. I will NEVER ship through UPS ever again.
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Review
#1047307 Review #1047307 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.6
Details
Ordered a package for Mother's Day. Requires a signature. Driver left note that he would come back Monday! AFTER mothers day! No delivery on Saturday? No option to go pick it up because customer service center is "closed" Saturday! What a joke!! Why did I pay for...
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2 comments
Anonymous
#1357738

you have to specify for saturday deliverys. next day delivery is monday-friday

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Review
#1046757 Review #1046757 is a subjective opinion of poster.
Reason of review
Order processing issue

Ups can not tell me where my package is

Update by user May 14, 2017

what? are you saying to give stars? i dont give any stars at all when i dont like something,thats the problem with this country giving stars for nothing

Original review posted by user May 13, 2017

i ordered a package that got to my city on friday and when i called ups on saturday to find out if i could pick up my package instead of waiting until after the weekend to get my package,the woman at the closest ups store to my house said she could not locate my package and to call customer service so i did but customer service is closed on saturday.this makes no sense that i cant even pick up my own package because ups has no way to locate it in my own city.this must be why ups gave them selves a whole week to get something that was only 355 miles away. i used to be a over the road truck driver and i know how long it takes to get something somewhere,i drove all 48 states for 30 years,i do see any excuse for this espeacially if i want to pick up the package myself do you?
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1 comment
jim782017
#1328053

i dontknow if this works or not when will i find out

Review
#1046687 Review #1046687 is a subjective opinion of poster.
Cons
  • That this is bs
Reason of review
Problem with delivery
Loss
$25
Preferred solution
Deliver product or service ordered
Tags
  • This Is A Waste Of Time
1.0
Details
Deliver product during time u are at work. Will not drop off without signature Intercept driver at Depot like suggested Told a bunch lies. Dispatchers don t speak to store. Store doesn't speak to head office. Head office doesn't speak to drivers . No email no txt no...
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1 comment
Anonymous
#1331791

I have complein for you drive in stop deliveri me packing I think you not have rison to stop delivery me parking I spoke with you manager in Franklin Park many tame in is en you drive sade please contact to me 6302011661 me name is fernando ruiz

Review
#1046244 Review #1046244 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - Pissed customer

I am indeed disguised about the unprofessional services of UPS, in Maryland. I had a package sent to me from an online store. They sent it promptly, but UPS delivery driver dropped off a package that required a proof of signature to a home in a city that is 30 min away to the wrong person. When I call the main customer service number, they gave me the round about answer, saying the organization will call me, but I received no call. I had to call numerous amount of calls just to get some form of a solution. Then they said we would do an eight-day investigation for their mistake to be investigated. Which was their fault why is there an investigation (confused)? I am completely done with this unorganized, unprofessional organization. Let's shut them down they have too many complaints about this issue. Maybe that will wake them. Let's not use their service and that will definitely will wake them up.
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Review
#1045986 Review #1045986 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

UPS in Dewsbury, England - TERRIBLE SERVICE AND STILL HAVNT GOT MY PARCEL!!!!! BUSINESSES DO NOT USE

1.0
Details
Have contacted UPS 4 times to get a parcel delivered which was urgent. 3 times i have been told someone will call me back. they NEVER EVER do - seem incapable of picking a phone up. Still waiting for parcel that was urgent for last friday!!! when delivery drivers arrive at this business they come through reception door and if recipient isnt literally sat in reception they just go "oh cant deliver and walk out again. no attempt to contact anyone in building despite have phone numbers and free phone in reception!!! Totally *** service - helpline great and polite - however do nothing and resolve nothing ans you end up phoning back the next day and the next!!! DO NOT USE THIS CARRIER - THEY ARE EXPENSINVE AND RUBBISH!!! Loads of other carriers which are slightly cheaper but you actually get your parcels!!! and they seem to have ability to deliver to a business and understand that all 300 employees are not sat in reception!!!!
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Review
#1043677 Review #1043677 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

UPS - Small business owner Loses another customer .

I lost one of my biggest Customer due to UPS saying my parts were out for Delivery. With no explanation my package was Left Behind and will not be delivered until Monday . Do to my 9 to 5 my Customer will have to wait one week for this project to be done. Sad....i will try to never use UPS again.
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Review
#1043477 Review #1043477 is a subjective opinion of poster.
Reason of review
Order processing issue

I feel sorry for businesses that lose money with UPS

UPS claimed to have delivered the item on April 26. UPS claimed it was left on the dock and signed for by FATH. We have no dock, and there was no one home. I requested a refund through Amazon, which I received. On May 3, UPS delivered the item. This time we were home, and the item was handed to a person in this household. UPS again stated the item was left on the dock, and signed for by FATH. The package obviously got lost in their system. I feel sorry for the sellers who lose money using UPS to ship their items. They pay for a service they are not getting.
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Review
#1043291 Review #1043291 is a subjective opinion of poster.
Cons
  • Losing package in system and then not admitting it
Reason of review
Problem with delivery
Tags
  • package delivery