Not resolved
Additional Fees
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

9:30 AM Saturday delivery "Out for delivery" changed to "Delivery will be rescheduled." for Monda. Called to find out wtf is happening. Supervisor #1 promises to call me back within 1 hour to update me.

11 AM, no phone call from UPS. Supervisor #2 tells me now it's too late for me to even pick up my package, but will find out what happened and promised to call me back within 20 minutes.

11:30 AM, no phone call from UPS again. Agent says everything is closed.

11:31 AM. Head is bleeding where the wall hit it.


Supervisor #3 tells me that BOTH supervisors put in their notes that they tried to call me back, but "nobody answered" which is now dishonesty on top of incompetence. I inform the supervisor that ALL of these events were recorded automatically and they can have them to fix their problems. Supervisor #3 has no interest in them or getting to the bottom of how this many people could be so incompetent.

Unfortunately, that means that if you're reading this, you're next.

9:20 AM Monday - Still don't have my package.

Reason of review: Poor customer service.

Monetary Loss: $1200.

Preferred solution: Deliver product or service ordered.


Terms of Service
Post Comment

You May Also Like