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1.4 Based on 877 reviews
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  • Customers like
    • Tracking tool 22
    • Awful 6
    • Very bad 5
  • Customers don't like
    • Poor customer service 140
    • Delivery 126
    • Unethical business practices 68

I live at 136 Mosby Circle in Warrenton, Virginia. My home office window looks out on the - private - street that circles the neighborhood and has a posted speed limit of 10 MPH due to its mixed use by pedestrians (including children) and automobiles. I've observed the UPS delivery truck speeding - at more than 25 MPH - past my house on numerous occasions, but it was only today (30 Sep) - around 1115 - that I was able to confront him. I told... Read more

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We have been making changes to our dining area and have ordered a bar cabinet and new area rug for this part of our house. They were both misdelivered by UPS. Both to different addresses on our street even though both parcels were clearly labelled with the correct address. Trying to get some help proved fruitless. The dispatcher yesterday suggested I go get it myself. I am 64 years old with heart issues and the ungainly package weighs in at 44... Read more

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  • From mobile
  • 1 day ago
  • #927723

Thursday, September 29, ups drives down turtle creek in Davison an Bout 10:20 am like a bat out of ***.. he was going 50-60 mph in a 25 mph zone. What gives? Are they going to a fire?

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Ups is the WORST!! I sent my tv with them since i was moving to another state and i even pay the insurance that the UPS store sold me... so when i received my TV it was broken and know they dont want to take responsability for it. They looked at the tv, after i called them for 2 weeks every day... and they said the package was not appropiate when it was in the original tv box and i even searched in their online packaging guidelines and my... Read more

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UPS sucks!!!! We've always got deliveries right to our door from USPS and UPS...we are 1/2 mile off the road. We have been expecting 2 deliveries and starting to get anxious that they were lost. One delivery is food and one is general goods. So today at 5 pm the Humana Care Manager comes in and tells us there is a package at the top of the driveway in a plastic bag...right away I know it's the food delivery. Right on the box is the shipping... Read more

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I would like to formally complaint about UPS service today 28th September 2016. They were supposed to pick 5 parcels up today from my place. After waiting at home all they long wasting my time, at 4.30pm the driver has called me to say that he was in front of my property. With the phone still in my hand I went straight away to open the door and NO ONE, NO BODY was there. How is that possible? I don't know. After waiting for one hour on the... Read more

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Listen customer service in South America bad agents with bad attitudes. There is a difference between speaking English and comprehending English. You have to know both to service Americans. In a conversation with a rep she doesn't understand what I'm saying and I ask nicely mind you to speak to a supervisor. I get connect to someone extremely arrogant and uncooperative tell me you can do that or this but not offer a solution. Someone obviously... Read more

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UPS to overnight a check from PA bank to North Myrtle Beach SC attorney's office for closing of new home. UPS doesn't know where it is! Claims can take up to 8 days for investigate! In the meantime my husband, 2 dogs and myself have to pay for hotel room when our new home is waiting for us. Not to mention the costs incurred for delaying POD delivery of our belongings. Delivery of appliances on hold because we can not get in our house. The... Read more

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  • From mobile
  • 2 days ago
  • #926785

said attempt made but no one showed up. I was home and my husband was right ny door at 7:39pm when they said attempt was made. They lied, they lie a lot. How messed up and we cant do anything about it. Its just so f'n wrong to do to customers who pay a lot for services. Who kniws if ill ever get it. I dont believe a word they say, period.

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Today 2 times in a row within minutes of each other one of your UPS drivers blasted through a job site at O'Donnell Honda at 8620 Baltimore National Pike, Ellicott City, MD 21043 this was an active jobsite with equipment being moved trucks being moved and people around. your driver didn't wait he just drove through it all twice In-N-Out. the dump truck that was maneuvering had to slam on his brakes both times because the driver of the UPS truck... Read more

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