Mar 18, 2008 UPS complaint by EChong |
I placed an order for 42" TV, and I recieved an email from the company (shipper) than they shipped to via UPS on March 13th. I even have the tracking number. However UPS claims that they only recieved the billing information, and that they don't even have a package. (this was the information I recieved by UPS on Thursday evening, March 13.)
On the next day I called UPS and was told that they do have the package and I would recieve it the following Monday, March 17th. I called Monday morning to see if I could get a time frame. UPS told me that they dont have a package. I called the shipper and they told me that they have in fact sent it, and that they would place a tracer on the package. Well, right after I called the shipper (no more than 5 minutes after calling UPS) I called UPS again. This time I was told that they do in fact have package and I would have it in my home by the end of the day.
Well....6:00 p.m. came and still no T.V. I called UPS and they claim perhaps a problem with the barcade and that is propably why there isnt any information about it online or anywhere for that matter. The UPS agent advised me to wait until the next morning and call back, but she did in fact say "We do have your package, Ma'am).
This morning, March 18th, I called UPS. The agent told me that UPS dont not have the package and that the shipper hasn't done anything, never requested it to be sent. She told me that the problem lies with the shipper, not UPS. She told me I had to have the shipper request a tracer. I tol her that a tracer was placed on it 24 hours earlier, the agent seemed annoyed and said with a loud voice "There's no trace on this tracking number!". Every time I call UPS I'm told different stories, "we have it", "No, we don't have it".
I just dont understand how UPS can "misplace" a large package containing a 42" television. My opinion is that someone "misplaced" it into their home. I have a step brother who worked for UPS and he told me how easy it is to take packages. You just have to take them before they ever get scanned, that way there is no way to track it. Which is exactly what happened to my package, no way to track it.
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1. Written by Nunya, on 24-04-2008 21:10
Kinda funny that UPS will not haul anything that big - nothing over a certain dimension or over 50 lbs - get your story straight before you slam a company - UPS may delay delivery and have problems but lies dont help solve anything
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