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UPS horror story - Lost or Stolen items?
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Mar 2, 2008 UPS complaint by PissedinCalif |
UPS – Failure to deliver and don't ask why!
I shipped over 20 boxes of household items, weighing a total of over 1300 lbs from Hawaii to San Diego. One box, marked FRAGILE, NO NOT SHIP FLAT, was full of pictures in frames, posters in frames, oil paintings, etc.
UPS dropped 8 boxes on one day and about a dozen more the next day. The driver said that one box was given back to his supervisor because he heard the sound of broken glass inside the sealed box. BTW the box weight 49 lbs. The next day, checking the tracking code online, the note stated that the contents were missing and the box was discarded! That was 6 weeks ago, UPS refuses to talk to me, saying that I have to get information from the UPS store in Hawaii. The store manager has tried, in vain, to get any kind of information about the contents and what happened at the UPS depot where this all happened. I have called, emailed over and over again, plus filed a claim several weeks ago. Believe me, UPS will NOT CALL YOU about these issues. You have to call and ask for supervisors, all of which are in Atlanta or somewhere else, looking at a computer screen which tells them nothing or at least nothing that they can relay to me personally.
The Hawaii store manager offered to transfer the claim authority over to me, which UPS headquarters refused to do.
UPS strategy apparently is to stonewall, deflect, and ignore their customers, all the while protecting thieves and liars within their organization.
I propose a class action suit to force UPS to deal with their customers, when it comes to determining what happened to their own personal property which has somehow become "lost" in the UPS system.
UPS... SHAME ON YOU!
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1. Written by john, on 05-05-2008 13:34
I work for ups as lead clerk and i agree the companies philosphy and customer commitment is certainly not as strong as it could be. I woked for another company caled Lynx Expres,s ups bought the company as it had an excelllent established customer base and strong interanl infrestruture. You were more than just a number we all acted and supported as a fIamily (bit cliche) but now under ups thats all gone its ll about reports reports and reports!! we all fiddle the reports, call stats. delivery times, delivery stops ect..> missed packages and missed collection. the lot. The emphises on reports has distracted from doing the primary job!! And that is to Deliver Packages!!!!
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