Ups - "My Choice" is a failure!
I was expecting a package to be delivered to my home, I utilized "My Choice" a UPS service.I asked and paid for the package to be re-directed to my daughters address.
I was informed that it would be delivered on 10 April. I received and update from UPS that the package would be delivered sometime durinng the day on 9 April. I could not leave to spend the day with my family as I had to remain at the house to sign for it. Never arrived!
I received and email update that there was a delay and it would be delivered on 10 April. Another day I had to stay at the house to sign for it. Again, NEVER arrived. Now I'm really getting pissed.
This morning I check my email and see a notification from UPS that the package was returned to the shipper (no apparent reason, other than a complete failure of the system). I contacted UPS and was told that I would receive a phone call from the local UPS office before 10 am today. THis was at 7 am. It is now 9:30 am and still no call.
I know that when they call (probably right at 10 am) they will indicate that there is nothing they can do and that I should contact the shipper.First of all, they should tell you that they will calll you back at the latest possible time and second, I still have no resolution!review #311340
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