Ups - "My Choice" is a failure!

2132 of 3186 Ups Reviews

I was expecting a package to be delivered to my home, I utilized "My Choice" a UPS service.I asked and paid for the package to be re-directed to my daughters address.

I was informed that it would be delivered on 10 April. I received and update from UPS that the package would be delivered sometime durinng the day on 9 April. I could not leave to spend the day with my family as I had to remain at the house to sign for it. Never arrived!

I received and email update that there was a delay and it would be delivered on 10 April. Another day I had to stay at the house to sign for it. Again, NEVER arrived. Now I'm really getting pissed.

This morning I check my email and see a notification from UPS that the package was returned to the shipper (no apparent reason, other than a complete failure of the system). I contacted UPS and was told that I would receive a phone call from the local UPS office before 10 am today. THis was at 7 am. It is now 9:30 am and still no call.

I know that when they call (probably right at 10 am) they will indicate that there is nothing they can do and that I should contact the shipper.First of all, they should tell you that they will calll you back at the latest possible time and second, I still have no resolution!

review #311340
5 10 Helpful?
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Website sucks worse than healt

Apr 24, 2014 #808777

I can't even create an account! First it tells me "service not available", then when I tried again, it tells me that I already have an account? When I log in I just get into My UPS, and I still have to register AGAIN for My Choice (only it won't let me because it already has my address). The website sucks so bad I gave up. It's a never-ending loop. What the @#$%!!!

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Mar 07, 2014 #792303 Miami Beach, Florida

I used the service. Paid 5 bucks to have the package delivered to the UPS Store which is a few blocks from home. Went in the next day to get the package and they tried to get 10 dollars more out of me. UPS was no help, claiming to not be affiliated with the UPS Stores despite an identical logo. Refused to even refund my 5 dollars. I let the UPS store keep the package. They will incur more headaches than if they had just handed it over to me.

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truth teller

Mar 11, 2014 #793451 Surprise, Arizona

No, the store will just send it back to the shipper. They already had their headache, you. If the parcel isn't properly marked the store has no way of knowing if you paid and are within their rights to charge for their services.
In this case ups screwed up,and you don't know the difference but you are still without your item.

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Jan 01, 2014 #766736 Columbus, Ohio

I had a similar problem only I never received any notifications. Ups choice truly sucks! I will avoid it going forward even if I have to cut back on my online shopping. It makes no sense for UPS to hook up with the unreliable postal service. :sigh

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Nov 21, 2013 #745547

I had the same problem after rerouting my package to a local UPS store I by chance went by my home only to find the UPS driver attempting to deliver my rerouted package to my home address! Paid 5$ for nothing!

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MyChoice - I don't think so.

May 16, 2013 #651623

I joined MyChoice because I needed to change a delivery date so I paid the $5.00 and waited all day and night for the delivery to come. I called customer service at least six times and everyone assured me it was on it's way. One guy said they had until 11:59 pm to deliver it and that UPS has NO WAY to contact its drivers! I find that hard to believe. At 8:30 pm I was told the driver was still out there and I would be receiving my package "any moment". At 9:30 pm I was told that if I hadn't received it yet I wasn't going to. What happened to the delivery by 11:59 pm?? So this person refunded my $5, like that's what this is all about. I paid to have the shipment on the date I wanted it and waited all day and night for it and got nothing. So now I spend another day waiting. UPS SUCKS!!!

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Apr 17, 2012 #467368

Hi Crance:

My apologies for the frustrating experience you had with UPS My Choice. My name is Debbie Curtis-Magley and I'm with UPS.

I'd like to connect you with our Corporate Customer Relations team to follow up on the problems you encountered. Please email me your contact details to


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Apr 11, 2012 #464215


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