Apples from New York arrived frozen via UPS

490 of 2616 Ups Reviews
Issue not resolved
Feb 25
review #477051

I ordered two large boxes of apples from a company in New York.They held the shipment until the weather improved and sent them when they felt it was safe.

Both boxes arrived yesterday 2-24-14 completely frozen. I was at the door when they arrived so they did not sit in my doorstep and the apple company sent them when it was safe to do so from there. They sat in a truck in the cold and froze. I have 100 McIntosh and 50 Cortland apples that are mush.

The apple company will cover some of the loss and UPS just keeps stating that there is no guarantee that the product will not freeze being shipping by them. I think the wonderful ads on TV that depict them as the best shipping company in the world better retract that ad.

The box was clearly labeled "prevent from freezing", "fragile do not drop" etc.Perhaps they need to change their practice and provide environmentally controlled trucks for shipping perishables they certainly charge enough to the customer to send products undamaged.

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490 of 2616 Ups Reviews
Anonymous

Feb 25 Titusville, Florida

When shipping sensitive products, insulated shipping containers and boxes help ensure product integrity. These container types are designed to protect from spoilage or deterioration during shipment.
I.E. UPS says in their terms of service it is the responsibility of the shipper to supply an insulated container.
How do you like them apples?

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OnTheBrightside

Feb 25

U got yourself a $hit load of apple sauce.

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