UPS Complaints and Reviews

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UPS
Main address: 55 Glenlake Parkway, NE 30328 Atlanta GA
1-800-PICK-UPS (742-5877), ,
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  • 10 hours ago
  • Transportation and Delivery
  • 9

Absolutely poor customer service. Ordered package on a Saturday and paid $25 for next day air delivery, which would mean Tuesday delivery. On Tuesday morning tracking information indicated package was scanned out for delivery as of 6:24 am. Called UPS 800 customer service number at 10:10 pm and reached call center somewhere in Asia (Philippines?). Was assured that my package is on the truck and... Read more

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  • 10 hours ago
  • Transportation and Delivery
  • 7

UPS is a mismanaged corporation. They push their people to the absolute limit and then kick them when they are down. The job can't be done properly with their expectations and unrealistic workloads. Very few of their employees are loyal to the company but at the same time are very loyal and appreciate their customers. We know it is the customer that puts food on our table. UPS delivers nothing... Read more

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  • 11 hours ago
  • Shipping
  • London, London
  • Ups Delivery
  • 5

I believe UPS is the worst courier service i have ever met. Ordered some product from TOMMY HILFIGER and got an email from them saying it will be delivered by UPS. I waited for my delivery date at home and when I checked online tracking system, its written delivered and collected. I was very much surprised as I never got a ring bell in my flat. called up twice to customer service and both time... Read more

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  • 17 hours ago
  • Shipping
  • Chicago, Illinois
  • Delivery & Customer Service
  • 9

I missed by first two delivery attempts because I was at work. That's fine. One the third and final attempt, I stayed at home all day, waited a few hours outside on the curb for the driver, and I even signed the back of the second delivery slip so that the driver could just leave the package by my door. I still did not get my package. I contacted their online live chat support explaining what... Read more

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  • 1 day ago
  • Shipping
  • Undelivered Order
  • 18

I ordered a Microsoft Surface 3 Pro with 2 day delivery from Microsoft. I needed this to present to 1300 teachers in my local school system - picking between Surface or iPad. I spent an extra $9.99 to have delivery by Tuesday, July 29th and I was at home eagerly awaiting the delivery. The truck never drove by or stopped, and the tracking number said they attempted delivery at 7:42 - which was... Read more

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  • 2 days ago
  • Shipping
  • Delivery Service
  • 19

At 730p on 7/28 I was out walking my dog when I heard something rumbling down the road soon followed by a blaring horn when I was already off the road. Speed limit is 20 mph but must have had a deadline to meet. Sure enough less than a minute later I heard the horn again and saw a guy and his kids riding their bikes come up the road. To make matters worse as I turned back up my road there he... Read more

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  • 2 days ago
  • Shipping
  • Delayed Table Delivery
  • 15

We recently ordered a table for our dining area and we had to a wait a week and half for it to come. First downside was that it was scheduled to arrive from 12 pm to 5pm and it arrived at 9 AM, when we weren't even expecting it. One of the chair legs was broken in half, and there were some chips in the wood here and there. The UPS driver probably took it on a long ride and probably broke it, or... Read more

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  • 2 days ago
  • Shipping
  • Mclean, Virginia
  • Aggressive Driver
  • 1
  • 22

On Monday, July 28 2014 at approximately 9:30 am, I was on Jones Branch Dr. in McLean VA at a stop light to make a right onto International Drive. This is a large intersection with THREE right hand turn lanes. Drivers can only make right hand turns on red when they are in the far right lane, drivers in the other two lanes have to wait until the light turns green. I was in the middle lane. A... Read more

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  • 2 days ago
  • Shipping
  • Delivery Service
  • 9

1/UPS, left a card to say you were not in so dropped parcel at dropoff point 2/Went to dropoff point next day (Satuday), not there 3/UPS said they will contact depot 4/Depot phoned and says we have parcel but it is locked in cage and the managers are refusing to come to open the cage so you can't collect 5/Poor guy in depot said you are the 10th caller this morning and yes it is a bad service... Read more

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  • Jul 25
  • Shipping
  • Bad Delivery Service
  • 4
  • 37

This is the worst deliver service Ive used. They make zero attempt to deliver my packages and instead lied to me and said that I wasnt there to collect the item (they dont tell you when they're going to deliver the item). They then lied again on the second run and said I wasnt there to collect to item (again, this was at a random time). I gave them specific instructions how to get to my floor... Read more

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