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  • Customers like
    • Tracking tool20
    • Notification3
    • Nothing about ups3
  • Customers don't like
    • Poor customer service132
    • Delivery121
    • Unethical business practices65
  • From mobile
  • Ups
  • 19 hours ago
  • by anonymous
  • #641925

UPS is full of LAZY employees who have no concept of urgency. I'm sick of so-called Americans with no concept of the American work ethic that created this great country. The UPS store on FM 1960 near the 290 freeway actually makes customers sign a waiver that they may not be able to delivery the package. Absurd. Fed Ex is the only company that actually delivers on time. Add comment

  • 22 hours ago
  • Shipping
  • Urbana, Illinois
  • Package Arrival
  • 6
  • REVIEW RATING 4/5

The package had 1 failed Del attempt so I got the notice in the foyer of my apt building. I was home my intercom never was buzzed. I got a 2nd del email so I was waiting for the pkg. He did not buzz my intercom again A neighbor came to my apt and told me ups was here for me .I told my neighbor to go down and tell him I would be right down. I just had to start to use a walker, so I went down... Read more

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  • 1 day ago
  • Shipping
  • London, England
  • Package
  • 11
  • REVIEW RATING 4/5

Parcel for my nephews bday needed it ASAP. Missed first delivery as I'd just come off a night shift and due to bank holiday unable organise new delivery date until the next business day. Stuck at work knowing I'd miss the next delivery so called the number on the back of the card. A foreign lady answered and I explained the situation and asked nicely if it was possible for her to contact the... Read more

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  • From mobile
  • Ups
  • 1 day ago
  • by anonymous
  • #641584

Package set to deliver today said it left for delivery at 941 in the morning it is now 1037 at night and no package no email and no update on the online tracking Add comment

  • 1 day ago
  • Shipping
  • San Francisco, California
  • 2
  • 2
  • 10
  • REVIEW RATING 4/5

ANDREA L. IS A LOW LIFE UPS THIEF THAT WOULD LET HER DRIVER STEAL MY 58$ WORTH OF FOOD I HATE YOU I WILL FACE BOOK YOU TWITTER U AND SUE U IN CORT U R TRASH THAT STEALS FROM THE POOR I AM 100% DISABLED BUT CAN STILL SUE AND PICKET YOU TELL THE DAY I DIE U R A FOOD THIEF U R EATING MY FOOD RIGHT NOW U R YOUR DRIVER WHO WILL NOT FACE MY BECAUSE HE HAS MY FOOD AND U R LETTING HIM KEEP IT I HAT YOU U... Read more

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  • From mobile
  • Ups
  • 2 days ago
  • by anonymous
  • #640730

I ordered a package that is being shipped by UPS. It said that it would be here between May 12-20. It is May 26 and my package is not here! I need it in a few days and I'm getting very impatient. I have been waiting very long and I'm not happy at all. UPS needs to pick up the pace before I whipp some ones ***. I'll deliver the *** thing myself if I have to. Add comment

  • May 24
  • Shipping
  • Ashburn, Virginia
  • Antique China Set Shipping
  • 86
  • REVIEW RATING 4/5

A relative of mine sent her priceless and irreplaceable antique China to my husband and me. The boxes that came in were banged up pretty bad. When we opened it, we saw that a portion of it was broken. The box said fragile on it, and it was all wrapped up in bubble wrap and duct taped. There was also a large amount of bubble wrap and protective inside packing material. There is no reason this... Read more

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  • May 23
  • Shipping
  • Portland, Oregon
  • Staff
  • 13
  • REVIEW RATING 3/5

The worst service, Kamal badly lacks professionalism and customer service. yells and screams at his customer's and employee. This guy who owns the place is very friendly. The negative reviews I'm reading are absurd. This place is highly transactional as it should be. David the employee moved fast and was very professional and informed but Kamal was screaming and yelling and pushing the employee... Read more

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  • May 22
  • Shipping
  • Rancho Cucamonga, California
  • Delivery Service
  • 12
  • REVIEW RATING 4/5

Package due today was marked office closed, deliver after holiday. I was at the office during the time they "attempted" to deliver. After 4 phone calls, no call back, went to terminal. Finally was told this is a tool they use before holidays to lighten the workload. Their phone center in Asia has no authority to do anything except send text messages, so it is useless to resolve any delivery... Read more

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  • May 22
  • Shipping
  • Atlanta, Georgia
  • Package
  • 9
  • REVIEW RATING 3/5

Told my package would be delivered at 12:40 or 1:20 today by Kim a dude in the Philippines Delivery at 6:20 this is absurd and CSR is horrible who also said I must have talked to someone in the Philippines. This was a supervisor. NEVER AGAIN will I look to UPS for anything to be delivered on time as this is a complete cluster of a company - UPS must stand for YOU PIECE OF SH__. I am completely... Read more

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