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1.4 Based on 824 reviews
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    • Tracking tool 22
    • Awful 6
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    • Poor customer service 139
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Horrible online customer treatment paid express 3 day and now waiting on 5th day.never had a issue in 10 years with fed x

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i might as well add my name to this list of unhappy customers. i had a cheque sent out to my business and after waiting till 7 pm it never arrived.after speaking and waiting another day the agent told me package has been lost and an investigation has started and will take up to 8 business days.i couldn't wait that long so i got the shipper to cancel cheque and reissue another.they were gladly able to do that and even sent it overnight express to... Read more

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  • From mobile
  • 14 hours ago
  • #889331

I'm wondering why two packages approximately the same size 2 pounds 6 pounds are leaving from Tennessee to California one comes here direct the other one heads north and takes a 2000 mile detour how can this happen?why were they not sent together ?when I asked one of your representatives for an explanation believe me it was extremely *** poor!

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  • From mobile
  • 1 day ago
  • #888878

the terrible service continues. lies on friday,worse lies on monday and now rude people and more lies on tuesday. in my 60 years i have never come across such *** as i have with ups. leaves me no choice but to cancel this package and locate a different supplier who uses a courier that is reliable. BEWARE OF UPS. THEY SUCK BIG TIME

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this is a terrible delivery service. all they do is lie and make us frustrated. customer service is even worse. i am not surprised to see 4 thousand plus complaints with only 12 resolved. very shady company. bunch of lying sons of ***. my company will never ever use this low life delivery service again. alot of these complaints are to do with Rogers. SHAME ON YOU ROGERS FOR LETTING YOUR CUSTOMERS DOWN BY USING THIS DECEITFUL COMPANY. YOU ARE... Read more

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  • From mobile
  • 1 day ago
  • #888326

Bad traking information, is past 4 days and I'm don't know we're my packet is!!

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On June 2nd, I paid UPS $343.00 to ship a 79 pound, manufacturer packaged, piece of furniture from California to Alaska as a gift to my niece. Upon arriving, there were holes in the box, and about 1/3 of the furniture was damaged. I submitted a claim, and at the same time, got a free set of replacement parts from the furniture company. UPS picked up the package, examined it, and then on July 21st, informed me that he claim was going to be... Read more

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UPS is the poorest customer service I have ever dealt with, even their automated systems argues when you ask to speak to a live person. After three and and a half hours dealing with a delivery issue, while I was on vacation, problem not resolved. Web site couldn't fix but charged me three times, customer service said it was fix, but got a call from our home distribution center and got a different story! So goes the relaxation of vacation! Ugh! Read more

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The cost of the merchandise is $100 but broker charges (tax not included) $44 and when you add the shipping, it make an extra $30 total in UPS pocket $74 for a small envelop that took a week to arrive from USA to Montreal . They get you when the merchandise is in their hand and they keep creating and adding charges on top of their official rate. How many consumers has been trapped by their extortion? It is very sad that our government pretend to... Read more

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Working with UPS is impossible. Especially when their insurance is involved, They collect their insurance fees, and that is the last time you will hear from UPS. Any claim falls on deaf ears, And if you use one of the many UPS stores, which are contracted, and not part of the corporate UPS, you are screwed. They act like they are self insured and profiting from their inattention. and passive aggression towards customers. I actually had a UPS... Read more

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