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  • 2,179 complaints
  • $588,335 claimed losses
  • $270 average
  • 103718 since Apr 05, 2007

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UPS
Main address: 55 Glenlake Parkway, NE 30328 Atlanta GA
1-800-PICK-UPS (742-5877), ,
UPS reviews, UPS complaints, read UPS reviews, find UPS reviews, UPS scam reports
  • 2,179 complaints
  • $588,335 claimed losses
  • $270 average
Had an experience with UPS?
Submit review ›
2179 reviews found
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  • 13 hours ago
  • 11

So I woke up all excited to get my brother's birthday gift for his party today. I go sit in the living room at 12:00 waiting for my package to arrive around 4:00. So I play some video games and put on music to pass the time. 6:00 comes and I figure maybe the mailman is running slow so I track my package. Well it said that an attempt to drop off my gifts was made around 4:00 which could not have... Read more

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  • 2 days ago
  • Phoenix, Arizona
  • Damaged Package And Bad Customer Service
  • 10

I received a package shipped by UPS which when it arrived looked like it had been run over by a truck. The box was split on all sides and the contents( pottery) was smashed into small pieces even though the entire box was filled with bubble wrap. The box was well over 15 sizes larger than the object inside. I contacted the claims department and never heard back. Two months later I called and they... Read more

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  • 2 days ago
  • Denton, Texas
  • Lost Package
  • 2
  • 9

I ordered something off Amazon. My address clearly states that it's a Post Office Box but they accepted the delivery anyway even though they don't deliver to the Post Office! Then, when it was on their truck they somehow got one of my old addresses and delivered there, then had some random person sign for it! Listen here UPS, if you can't deliver the darn package, don't accept it. When I tried to... Read more

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  • Apr 16
  • Rogers, Minnesota
  • Late Delivery
  • 10

... again? This is the second package in as many weeks. Both orders were shipped from Kentucky. Both orders were meant to be sent to the same receiving address. I'm an understanding person, and I realize things happen. What bothers me about the situation is I am personally having to track down updates on these delayed orders, rather than any information being updated online. In both cases... Read more

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  • Apr 15
  • Boston, Massachusetts
  • Lost Package
  • 11

Received a notice that i missed my package, the notice said they will be back between 2-5. I left work early got home at about 1:40 and found a notice on my door they came at 12:48.... WHAT after they gave me an estimated time frame they now telling me that it doesn't matter what time is noted its a time from so have time options it should just say from 7-7... Customer service was no help i ask... Read more

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  • Apr 15
  • Orlando, Florida
  • Shipping Charge
  • 15

We are shipping a large freight item to a residential address. We transposed the house number. The street address, city, and state are all correct, only the house number had to be fixed. I do not have a problem with a charge when you enter an incorrect house number. However, for this shipment they are charging me $69 for this mistake. Really??? I know for sure it does not cost $69 to make... Read more

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  • Apr 14
  • Pima, Arizona
  • Bad Delivery Service
  • 1
  • 20

Ordered something online and was told by the company I ordered from and UPS that delivery would be on 4/11/14 by 8pm. That same night at 9pm no package. Was on the phone with customer service who couldn't find any information other than that the package was out for delivery. Really?! Because when you call the customer service line it tells you that delivery times are from 9am to 7pm. So where the... Read more

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  • Apr 14
  • Indianapolis, Indiana
  • Wedding Gifts Delivery
  • 34

My wife and I were married in Dec 2013. We were receiving wedding gifts (Crate & Barrel) the following month. Multiple gifts were delivered by FedEx, USPS and UPS without incident until one day I found several Crate & Barrel boxes had thrown over our 8 foot high iron fence and down three steps. I took photos and recorded the shipping label information which showed that UPS had possession... Read more

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  • Apr 14
  • New York City, New York
  • Lost Return Package
  • 3
  • 13

I dropped off my return package at a UPS drop off box about three weeks ago and turns out UPS lost it. No evidence of them picking it up. And Farfetch wont issue a refund because they think I didnt actually drop it off or something (such *** customer service ugh) .....i contacted them about a week after dropping it off because I didnt see an update on the tracking thing. usually high end online... Read more

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  • Apr 10
  • Miami, Florida
  • Rush Delivery Charge
  • 15

I paid $15 for a rush delivery of a package from the state of Florida who was supposed to be deliver to me on 04/09/2014, the package was not deliver and the driver put in the system that he came to deliver but I didn't have ID which is a lie because no one came and I have camera to prove it. I got a call from someone name Phillis from the Hialeah center who told me they can't even find my... Read more

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