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  • Customers like
    • Tracking tool20
    • Notification3
    • Phone customer service2
  • Customers don't like
    • Poor customer service132
    • Delivery121
    • Unethical business practices65

  • 12 hours ago
  • Online Shopping
  • Morrison, Tennessee
  • Postal Office
  • 10

this is the second time this has happend,should of listened the first time,,well they gave my package to the wrong person yes my neighbor &when i asked she said she never got anything so what am i supposed to do barge in her house&look for myself?&instead of them admitting their responsabilites&helping me i was pretty much on my own &the lady was very rude saying there job was... Read more

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  • 17 hours ago
  • Shipping
  • Toronto, Ontario
  • 7

Terrible business. Entered my address wrong and blamed it on the shipper. I contacted someone who assured me they'd fix it and lo and behold, still no package. I call them again to change the address to a nearby UPS store for pickup and said they would. Still no change on the tracking website which everyone told me would give me updated info. No such luck. I had to contact my shipper to get them... Read more

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  • 1 day ago
  • Shipping
  • Toronto, Ontario
  • Hp Laptop Shipping
  • 5
  • REVIEW RATING 3/5

The UPS at janes and steeles in toronto is the worst anyone can experience in terms of customer Service. They were to pickup a package, the driver never showed up but still the status displayed PICKED UP. Upon calling, they give you satisfactory answers but no one bothers to care. Useless!! I had to call three times to speak to agents, who can only put up a request or notification at dispatch... Read more

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  • 1 day ago
  • Shipping
  • Frensham, Surrey
  • Package
  • 8
  • REVIEW RATING 4/5

My package which is small has been stuck in Poland for 5 days - no-one will tell me why or when I will get it - Warsaw, Poland 05/20/2015 4:33 A.M. A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible. Warsaw, Poland 05/19/2015 5:05 A.M. A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly... Read more

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  • 2 days ago
  • Shipping
  • Vero Beach South, Florida
  • Package
  • 9
  • REVIEW RATING 3/5

First let me say the ups service that I been getting in my local area in Vero beach sucks every where that I have Lived ups drops my packages at my door and not the rent office so I have ups my choice and pick where I want my package to be left at and the ups driver always seem to tack the packages at the rent office and not my front door like what I have put in on ups my choice long heavy... Read more

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  • 2 days ago
  • Shipping
  • Saratoga Springs, New York
  • Package
  • 5
  • REVIEW RATING 4/5

Terrible company that makes huge mistakes, costs others a lot of money, makes excuses rather than taking ownership of mistakes, and does proceeds with an attitude that contradicts any attempts to make things right. They attempted to deliver my package to a city 35 minutes from where I live. The addresses were not even similar. They left a notice at that home, that person called UPS and said... Read more

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  • May 16
  • Shipping
  • Baton Rouge, Louisiana
  • Package
  • 3
  • 3
  • 27
  • REVIEW RATING 4/5

Very unpleasant experience with UPS (of which I always had a positive opinion before). We were expecting two packages, had tracking numbers, and were in the driveway to receive them. The truck pulled up in our driveway, the driver got out his rolling truck, and proceeded to get the packages from the interior. They were both heavy (50+ pounds each) and were marked "Fragile" in several places. He... Read more

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  • May 15
  • Shipping
  • Toronto, Ontario
  • Delivery Crew
  • 16
  • REVIEW RATING 4/5

It's the second time that while Im not in my residence the UPS drivers arbitrarily choose an Access Point to store my delivery which is 45 min walk from the shipment address when a UPS Store is 5 min walk. The driver each time either refuses to communicate over the phone or confirms that I can pick it up at the store which turns out to be an absolute lie. The driver also did not speak enough... Read more

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  • May 14
  • Shipping
  • Sandersville, Georgia
  • Package
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

Today UPS left two packages at a store in our neighborhood with people we don't know. He left packages with people in the area that we don't even know. He left packages with people in another town because they had the same last name. He left packages at a store 20 miles away because someone in our community owned the store. We never know where our stuff will end up-and they don't make the... Read more

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  • May 12
  • Shipping
  • Edmonton, Alberta
  • Package
  • 30
  • REVIEW RATING 4/5

UPS is the worst! i waited home all day for my package and the delivery driver did not call upon arrival. My buzzer has not been activated because I just moved in. All the driver would have had to do is call, and I would be downstairs within 30 seconds to meet him. However, according to UPS drivers do not call Customers, because that call could cost them money to make. (Instead of making a 1... Read more

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