UPS Complaints and Reviews

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UPS
Main address: 55 Glenlake Parkway, NE 30328 Atlanta GA
1-800-PICK-UPS (742-5877), ,
  • 2,539+47 mobile complaints
  • $740K claimed losses
  • $285 average
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  • 9 minutes ago
  • Cellular Phone
  • 1

I was tracking my package daily. My package was in Alaska for 3 whole days. Then they said my package would be delayed for about a day. About 2 days later, my package went to LA? When it was supposed to be delivered to Canada. Apparently it was sorted wrong. Then i waited for 4 days and still no sign of my package. Then i contacted UPS customer service and they didnt know where my package was... Read more

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  • 1 hour ago
  • Online Shopping
  • 1

"I am so annoyed with UPS - they come once to deliver a package but they mark "2nd attempt", since they did not leave a notice the first time - they are a very DISHONEST company. Will inform the supplier not to use UPS for shipping - or will not order from this online site again. This has happened about 4 times now. Then they charge a brokerage fee - which when contacting the supplier, they... Read more

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  • 22 hours ago
  • Shipping
  • Saint Augustine, Florida
  • Ups Delivery Blunder
  • 1
  • 1
  • 15

I questioned if I would ever go to UPS after they lost 1 of 3 packages sent to me. Unfortunately the $1000 value of the package wasn't insured so I was out money. Fast forward 2 months, and I send a package next day ($ 133 cost). I insured it for $1000 and give instructions it has to get there or its worthless. I insured it to make sure it would get there. I give clear instructions the... Read more

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  • 1 day ago
  • Shipping
  • Phoenix, Arizona
  • Damaged Package Delivery
  • 4
  • 4
  • 40

UPS delivered a new lawn mower I had ordered online. Since there were no cars in the driveway and the UPS driver was apparently in a hurry, he didn't bother to check to see if I was home, nor did he bother to notice the eight security cameras recording his every move. He hoisted the box over my six foot gate & let it go! He couldn't see what was on the other side of the gate but obviously... Read more

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  • 1 day ago
  • Shipping
  • Damaged Speakers Delivery
  • 19

Shipped a 50 year old pair of heirloom quality speakers. UPS damaged one of the pair. I filed for a freight claim as I had insured them for the full value. That was omn 08/09/2014. They inspected found no issues with packing and issued claim on 08/15. Called over and over and got the same thing check would be issued on ten days. At some point a they advised me the claim was reduced to 1500... Read more

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  • 1 day ago
  • Shipping
  • Blackburn, Blackburn
  • Undelivered Phone
  • 17

i just want to say please do use UPS service they are crapped....i have called and have a word with manager , the manager goes he dont know where i s my parcel and no guaranteed for my parcel when its going to delivered....first of all they put me on hold for 49 minutes because there is a many complaints he needs to sort out ...so now hope you understand what to do with ups....my order with apple... Read more

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  • 2 days ago
  • Drug Stores and Drugs
  • Seattle, Washington
  • Package Overnight Delivery
  • 14

Had a package sent overnight, they tried to deliver the package once and said he was going to return between 1-4 never showed up. Now there is an investigation that takes 6+ days. I feel for a package that is shipped overnight there should be a SLA in place for a shorter time. This is unacceptable. I will never use this service again. The package was containing medication via the over night... Read more

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  • 2 days ago
  • Shipping
  • Thunder Bay, Ontario
  • Poor Delivery Service
  • 3
  • 3
  • 11

I took Friday and Monday off to receive a pkg and guess what now they are changing my delivery to Tuesday..it has been in my city since last Thursday they are the worst delivery service ever... I would go to their pickup depot..but they don't have one...I'd like to talk to someone..but they don't do that...I'd like to change the address but they are not very good at that...can they suck anymore... Read more

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  • 2 days ago
  • Shipping
  • Delivery Schedule Dishonor
  • 21

When I realized I would be away when a UPS package was scheduled for delivery, I went online and saw that UPS offers "UPS My Choice," a CONVENIENT service that makes it easy to change delivery dates and other details, so I went through the trouble to sign up, PAID $5.00 for the "service." My new delivery date was confirmed in numerous emails from UPS My Choice that day and following days,... Read more

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  • 2 days ago
  • Shipping
  • Action Date
  • 2
  • 2
  • 26

I woke up today to check my shipping progress on UPS website. To my surprise, it is showing the date of tomorrow with "Order Processed: In Transit to UPS". Even in Eastern Side of the earth, it is not happening. I do not really understand what is going on. There was a time when someone sent be a package one year ago. UPS even mistakenly send to the wrong state, not city, state! It took them more... Read more

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