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  • Customers like
    • Tracking tool20
    • Notification3
    • Transport time3
  • Customers don't like
    • Poor customer service136
    • Delivery123
    • Unethical business practices65
  • From mobile
  • Ups
  • 9 hours ago
  • by anonymous
  • #660591

Package was to be delivered on 630. I called customer service and spoke with someone who could not speak English very well. He said my package was not delivered because the driver could not find Texas. Seriously? My order was reshipped overnight but still did not arrive. This time they told my that my address did not exist. That's strange since they found me for a different delivery yesterday. Add comment

  • 15 hours ago
  • Shipping
  • Winnipeg, Manitoba
  • Delivery
  • 5

Contacting UPS about a package not delivered, I was told that other mode was elected by recipient. They lied, as no one from this residence ever talked with any UPS delivery agent on the subject. Recipient was never contacted and no delivery slip left at residence. The telephone conversation was conducted with an agent that did not care to find a proper solution for their mistake. It was full... Read more

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  • 17 hours ago
  • Transportation and Delivery
  • Kidderminster, England
  • Delivery Of Concert Tickets
  • 4

ups delivered our tickets to someone else who signed for them, then sent us a email to say they have been delivered. We phoned then and said we were not the person who had signed for them where's our tickets they said got to investigate it been chasing for 3 weeks concert is on july 4th hotel booked no tickets no response of ups utter waste of time even asked for the police to be called in and... Read more

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  • 19 hours ago
  • Post
  • London, England
  • 6

Placed an order last saturday, says it would arrive by latest today, its now 4pm and Ive just received an e-mail saying it wont be arriving today. Tried to track order and maybe find an alternative solution, you have to create a UPS account, which can not be used til verified in by post, I leave the country monday night and if parcel dont arrive by then it will be of no use to me and I will be... Read more

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  • 21 hours ago
  • Other
  • Delavan, Illinois
  • 6

I had to be at UPS and thought I might as well mail another pkg while there. It was a bubble envelope with a small paperback book in it the weight was 0.78 oz. Standard size envelope, I was charged $12.78 and found out I could have mailed it at Post Off. for $2.54.It went from 62625 to N.C. I will NEVER choose UPS if I can use the postal mail service!! If this is how customers are cheated they... Read more

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  • 1 day ago
  • Footwear and Clothing
  • Austin, Texas
  • Ups
  • 10
  • REVIEW RATING 4/5

So UPS left a package in front of my apt door, during leasing office hours, and it got stolen. So of course I processed a claim with UPS and it's been *** trying to get reimbursed. The first time I called to put a claim in the girl on the phone didn't even do, then the second time the closed out because they claimed they had proof of delivery. When I asked what proof they had they put me on hold... Read more

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  • 1 day ago
  • Shipping
  • Richmond Hill, New York
  • Ups Staff
  • 10
  • REVIEW RATING 4/5

Seriously the worst customer service. I never like to complain or get someone fired, but I have no sympathy anymore. If someone resides in an apartment building, it is not brain surgery that you actually have to ring the doorbell to notify the receiver that you are here. For some reason on the 1st attempt the driver supposedly did not have my apartment number so the delivery was delayed. WOW- so... Read more

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  • 1 day ago
  • Shipping
  • Redwood City, California
  • Ups Next Day Air
  • 12
  • REVIEW RATING 3/5

Paid next day air. On arrival day, get home 5:30pm, still had not arrived. from 6pm to 8pm literally sitting in front porch waiting. UPS driver drives right past house over the 25 mph speed limit while I try to waive him down. ???? See driver circle the block on cross streets twice, then delivers to incorrect address, confirmed by UPS tracker app. Called immediatly after this *** delivers to... Read more

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  • From mobile
  • Ups
  • 1 day ago
  • by anonymous
  • #659935

They keep sending my packages back because my elevator is broke Add comment

  • 1 day ago
  • Luxury / Jewelry
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

I understand UPS has a system for delivering packages and giving notice when they are not able to reach someone. It's not a bad system when handled properly. But when a customer knows a package is coming and so they read a book in the living room all afternoon with no music or distraction of tv to make sure they do not miss the sound of the apartment buzzer, and the driver doesn't even try...... Read more

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