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1.4 Based on 783 reviews
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  • Customers like
    • Tracking tool 22
    • Awful 6
    • Very bad 4
  • Customers don't like
    • Poor customer service 139
    • Delivery 126
    • Unethical business practices 68

I have been waiting a week for this ridiculous company to deliver a pair of tennis shoes....they have been scanned as a security threat every day...take a look....Honolulu, HI, United States 05/20/2016 1:55 P.M. A required security check has delayed delivery. 05/20/2016 5:28 A.M. Destination Scan Honolulu, HI, United States 05/19/2016 3:46 P.M. A required security check has delayed delivery. 05/19/2016 6:07 A.M. Destination Scan ... Read more

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I order many items online. When I say many I mean upwards of 1000 over the past few years. I have never had anything but negative interactions with UPS. Any time I can tell a seller to avoid UPS I will and sometimes if I see a company listed as shipping with UPS I will not order from them. Why is this? A few reasons. 1) As a Canadian, ordering from UPS in the USA ALWAYS means massive brokerage fees on top of the shipping charge you pay for your... Read more

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We regularly ship blood specimens that MUST go out same day. I call for a pickup, get a confirmation number and then nobody comes. This has happened THREE TIMES IN A ROW! When I call customer service they tell me I need to call at least an hour in advance but I called over two hours ago. Then they apologize and say someone can come in the next hour. This is just before 5pm when we close. Which I told them when I scheduled the pickup to... Read more

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I will never ship ups again.i ship my 35 in flat screen tv home.when i got the box it had whole in the box and my tv was hanging out the bottom of the box.I open the box and the side of my tv had a large dent.In the back of the tv had dents.. Nor did it work. call ups they they wouldnt reburse me my 170.00 to ship or pay for the tv.. Please dont trust your merchandies with ups..its not worth it..if you cant ship a tv in working condition the way... Read more

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Ordered an item 11 days ago and it was unfortunately sent by UPS from Germany to the UK. Its still not arrived, no van, no card in the door, nothing. When I enquired I was told "come and pick it up yourself", from some sort of Access Point. What sort of rubbish service is that for the expensive prices they charge. It should be door to door. Have to use 100 words so will have to add some more ....... Have to use 100 words so will have to add some... Read more

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  • From mobile
  • Ups
  • May 17
  • #849790

Had to take days off from work to wait for my packages. Second day of waiting the whole day, the driver was late and never made it. What a waste of time and that I am not earning money from staying at home. Maybe they should train their staffs on how to prioritize who they send it to first. This is totally ridiculous! Add comment

A UPS truck driver in the center lane of a 3 lane busy freeway swerved into my lane. To avoid being hit, i slowed down to carefully watch when i could move passed the truck. The truck continued to swerve back and forth over the lines into both lanes beside him for several miles until i exited the freeway. I took the license plate, called UPS and all they could tell me was they would handle in the morning when the local office opened. The... Read more

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Complete liars and incompetent. When you directly ask them why something happened and you are completely frustrated by their explanations which make no sense and you call them out on it they avoid the question and "change the subject" to take blame off themselves. Customer service over the phone is so frustrating. They make no apologies and seem to have a limited list of responses to "What happened?!!" they often don't make sense when applied... Read more

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I personally would never prefer, however I ordered a laptop and that manufacturer sent it through ups and they came and I wasn't home and left a note with pick up point address. The *** thing is that location is open from 8 to 4 and people who work can't pick up. When called customer service they wanted me to pickup in another city. Useless ups. Never ever go for this. Add comment

UPS DRIVERS AND THEIR CUSTOMER SERVICE DEPARTMENT IS VERY LAZY AND INEPT. IN AN EFFORT TO CHARGE MORE THEY STATED THE COULDN'T DELIVER A PACKAGE BECAUSE THE ADDRESS READ SUMMER AND NOT SUMNER STREET. THERE IS NO SUMMER STREET IN OUR AREA.NOT ONE ANYWHERE NEAR HERE EVEN! THE DRIVER COMES DOWN THIS STREET EVERYDAY WITH PACKAGES FOR US AND NEIGHBORS. HOWEVER IT APPEARS THAT IF THEY RETURN THE PACKAGE THEY COLLECT A FEE OF $25 .THUS THEY ARE... Read more

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