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  • Customers like
    • Tracking tool20
    • Transport time3
    • Notification3
  • Customers don't like
    • Poor customer service136
    • Delivery123
    • Unethical business practices65

  • 5 hours ago
  • Shipping
  • Tulsa, Oklahoma
  • 3

I was suppose to receive a package but for some reason they can not get it to my address. They say they tried to deliver it 3 times and for some reason could not. I can not get a straight answer out of them. why cant they deliver a package to my house. Its not that complicated. I was suppose to get a call if something went wrong the third time but i did not. The package is still delivered. thank... Read more

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  • 6 hours ago
  • Shipping
  • Potomac, Maryland
  • 1

UPS dodges responsibility by saying they rely on the retail UPS Store to settle the claim. How can the store be responsible when the package arrived at the UPS owned facility per the tracking records. Very shoddy business practice that has cost them any continued purchases for the remainder of my life. That means not doing business with online sellers who use UPS. This is another example of the... Read more

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  • 9 hours ago
  • Other
  • Florence, South Carolina
  • Delivery
  • 3

I left a note with specific instructions to UPS on how and where to put the package, and even signed it with a signature, as per the senders instructions!,,, and the driver"at his own discretion" decided not to leave the package for what he determined to be "safety reasons",,, what kind of "*%" is that????,,,, UPS is the dumbest excuse for a package delivery company ever!!...now my package has to... Read more

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  • 1 day ago
  • Other
  • Florence, Kentucky
  • 6

I ordered a car part online through an online junkyard called Automotix. I never received the package. After tracking the package UPS said they handed it to man. I ordered from this company b/c I'm poor and can't afford ac condenser at retail price so now I'm out $103.50 for nothing. I put in a dispute with Paypal and my bank - no luck. I've heard stories of UPS dropping off expensive items... Read more

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  • 1 day ago
  • Shipping
  • San Jose, California
  • Customer Service Absence
  • 7

ok my package was to be delivered on 6/30. on 6/30 the liars at UPS said they had to schedule an appointment because of the package (I weighs in at a massive 45lbs. so the girl(LIAR) at UPS said it would be here on Thursday 7/2 between 2:00pm and 6:00pm (LIE) will what do you know. when the package didn't show up I looked at the UPS web site and found my tracking number and now it said it was... Read more

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  • From mobile
  • Ups
  • Jul 03
  • by anonymous
  • #660591

Package was to be delivered on 630. I called customer service and spoke with someone who could not speak English very well. He said my package was not delivered because the driver could not find Texas. Seriously? My order was reshipped overnight but still did not arrive. This time they told my that my address did not exist. That's strange since they found me for a different delivery yesterday. Add comment

  • Jul 03
  • Shipping
  • Winnipeg, Manitoba
  • Ups Shipping
  • 1
  • 1
  • 12
  • REVIEW RATING 3/5

Contacting UPS about a package not delivered, I was told that other mode was elected by recipient. They lied, as no one from this residence ever talked with any UPS delivery agent on the subject. Recipient was never contacted and no delivery slip left at residence. The telephone conversation was conducted with an agent that did not care to find a proper solution for their mistake. It was full... Read more

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  • Jul 03
  • Transportation and Delivery
  • Kidderminster, England
  • Delivery Of Concert Tickets
  • 9
  • REVIEW RATING 4/5

ups delivered our tickets to someone else who signed for them, then sent us a email to say they have been delivered. We phoned then and said we were not the person who had signed for them where's our tickets they said got to investigate it been chasing for 3 weeks concert is on july 4th hotel booked no tickets no response of ups utter waste of time even asked for the police to be called in and... Read more

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  • Jul 03
  • Post
  • London, England
  • Ups Shipping Service
  • 10
  • REVIEW RATING 4/5

Placed an order last saturday, says it would arrive by latest today, its now 4pm and Ive just received an e-mail saying it wont be arriving today. Tried to track order and maybe find an alternative solution, you have to create a UPS account, which can not be used til verified in by post, I leave the country monday night and if parcel dont arrive by then it will be of no use to me and I will be... Read more

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  • Jul 03
  • Post
  • Delavan, Illinois
  • Ups Express Envelopes
  • 7
  • REVIEW RATING 4/5

I had to be at UPS and thought I might as well mail another pkg while there. It was a bubble envelope with a small paperback book in it the weight was 0.78 oz. Standard size envelope, I was charged $12.78 and found out I could have mailed it at Post Off. for $2.54.It went from 62625 to N.C. I will NEVER choose UPS if I can use the postal mail service!! If this is how customers are cheated they... Read more

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