UPS Complaints and Reviews

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UPS
Main address: 55 Glenlake Parkway, NE 30328 Atlanta GA
1-800-PICK-UPS (742-5877), ,
  • 2,498+45 mobile complaints
  • $730K claimed losses
  • $285 average
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  • 5 hours ago
  • Shipping
  • Poor Order Processing
  • 6

I just made my 4th call and cancelled my 2 iPhone 6 plus orders due to their lack or organization of my orders. I ordered 2 within minutes on the 12th and only 1 phone was processed. I made 4 calls and finally after frustrations and Indian speaking people trying to assist me, I just cancelled the order. It amazes me that AT&T would not get this entire pre-order process right yet having... Read more

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  • 10 hours ago
  • Shipping
  • Denver, Colorado
  • 10

Ups is garbage. They told me my package which required a signature would be at my home, not a business by 5 pm. They came at 11 am and no one was there due to there tracking service. Now I can't pick up my package for 3 more days. Something I needed here on friday. So I called the customer service and had some dude basically yelling and arguing with me over the phone. He says most delivery are to... Read more

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  • 17 hours ago
  • Advertisements and Cons
  • 2
  • 2
  • 13

We have a long driveway, Ups seems to have a lot of excuses of why they can't come up my drive .#1 there is to much ice #2 to much snow #3 to hot # to cold #4 trees need trimmed . So they just leave my packages tied to my paper box,I can not see the box from my home,anyone can just take it. Our drive is always plowed when there is snow,Trees were trimmed back. I'm sorry that we don't have a paved... Read more

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  • 1 day ago
  • Shipping
  • Mesquite, Texas
  • Package Arrival
  • 13

The idiots said my zip code was wrong, even though I live across the street from the post office and receive mail every day! So they pulled an OLD address off the internet that is 65 miles from my home to send it to. When questioned they put an exception on the shipping notes so that when the driver got to that destination he would see it was flagged to be brought back to the hub.....where I was... Read more

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  • 1 day ago
  • Shipping
  • Los Angeles, California
  • 2
  • 2
  • 65

Preordered the new phone 6 10 minutes after it went live, guaranteed delivery 9/19/14 by end of day. This morning, UPS sends me a confirmation email about my 'package' coming today. This afternoon I check UPS website with my tracking number-now rescheduled until 9/22/14! No notification or any reason given. I can wait on the phone no problem, my issue is with the *** customer service-and I am a... Read more

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  • 1 day ago
  • Entertainment
  • 13

I ordered 2 concert tickets (was worth $300) from a trusted website to attend a Katy Perry Concert in Phoenix. The package was shipped on September 1, 2014 and arrived in Tempe two days later. At that point, I was under the impression they were going to deliver it soon. Someone stole the tickets. I reported it to both UPS and the seller on September 12th. UPS started an investigation and searched... Read more

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  • 1 day ago
  • Shipping
  • Vernon, British Columbia
  • Shipping Of Packages
  • 13

By far the most frustrating group of employees I have ever dealt with... Ordered two recliner chairs from Costco with promised home delivery. There're just as bad. Scheduled for sept 9 waited all day. At 7 pm I call and told " oh he's coming sometimes they deliver until 11pm....imagine...anything to shut me up. Three days after that I was promised that it was going to be delivered. Then told they... Read more

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  • 1 day ago
  • Other
  • San Bruno, California
  • Service Shipping
  • 5

Slowest standard shipping as compared to USPS and FedEx. Always show up at difficult times, never allow for alternate pick up if missed. And they do not deliver on weekends. The drivers are extremely slow, never have the package in allocated window. Cost is way to expensive for any shipping service Website is terribly mapped out, UPS my choice is really annoying to use. The customer service is... Read more

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  • 1 day ago
  • Transportation and Delivery
  • 7

seller paid for two days delivery and ups airplane had a mechanical faliure and they told me several lies over many calls at the end, when it finally arrive to the location some agent told me the only option was to pick it up, then i call later ask for a supervisor not even her was able to do anything, she gave a number of a center that answer once and told me custumer service doesnt even have to... Read more

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  • 1 day ago
  • Shipping
  • Brighton, Michigan
  • 1
  • 1
  • 14

I ordered a package and the delivery time was supposed to be during the day. I have classes during that time so I left a note taped very obviously and signed in front of the window saying, "Leave the package at the door please." with my signature on it. I come back home to find a not taped literally right next to it saying I was unavailable and that they needed my written permission to leave a... Read more

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