UPS Complaints and reviews

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  • 2,182 complaints
  • $588,335 claimed losses
  • $270 average
  • 103859 since Apr 05, 2007

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UPS reviews, UPS complaints, read UPS reviews, find UPS reviews, UPS scam reports
  • 2,182 complaints
  • $588,335 claimed losses
  • $270 average
Had an experience with UPS?
Submit review ›
2182 reviews found
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  • 1 day ago
  • Waco, Texas
  • Shipment Delay
  • 1

The local Waco, TX freight service center has absolutely the worst customer service by UPS. The local Waco, TX terminal received my shipment on their dock April 16th at 7:30AM. They did not load my product that was supposed to go to Buffalo, TX the same day. When i called the service center they said Buffalo is in a rural area so they only ship once a week. Well Wednesday April 23rd comes around... Read more

Was this review helpful? 1 0

  • 2 days ago
  • Edmonds, Washington
  • Notary Service
  • 4

After 3 separate visits to this UPS branch, we were still unable to get 1 simple power of attorney document notorized. The resident notary (a pompous Asian guy) provided us with misinformation on several occasions and ultimately refused to notorize our document. We proceeded to go to our bank, where the document was notorized (for free, no less) in under 5 minutes. The notary there was shocked... Read more

Was this review helpful? 0 0

  • Apr 21
  • Missoula, Montana
  • Terrible Shipping Service
  • 3
  • 16

I had an overnight package shipped to me that required a signature. The UPS truck tried 3 times to deliver and then sent the package back! The truck came all 3 times during working hours (how could I be home?), never specified after the first time on the notice, a time of return, and then failed to leave it at the UPS store for pick up! This sort of service is horrible! You pay UPS extra for... Read more

Was this review helpful? 0 0

  • Apr 20
  • Delivery Guy
  • 21

So I woke up all excited to get my brother's birthday gift for his party today. I go sit in the living room at 12:00 waiting for my package to arrive around 4:00. So I play some video games and put on music to pass the time. 6:00 comes and I figure maybe the mailman is running slow so I track my package. Well it said that an attempt to drop off my gifts was made around 4:00 which could not have... Read more

Was this review helpful? 0 0

  • Apr 18
  • Phoenix, Arizona
  • Damaged Package
  • 1
  • 19

I received a package shipped by UPS which when it arrived looked like it had been run over by a truck. The box was split on all sides and the contents( pottery) was smashed into small pieces even though the entire box was filled with bubble wrap. The box was well over 15 sizes larger than the object inside. I contacted the claims department and never heard back. Two months later I called and they... Read more

Was this review helpful? 2 0

  • Apr 17
  • Denton, Texas
  • Lost Package
  • 2
  • 18

I ordered something off Amazon. My address clearly states that it's a Post Office Box but they accepted the delivery anyway even though they don't deliver to the Post Office! Then, when it was on their truck they somehow got one of my old addresses and delivered there, then had some random person sign for it! Listen here UPS, if you can't deliver the darn package, don't accept it. When I tried to... Read more

Was this review helpful? 0 1

  • Apr 16
  • Rogers, Minnesota
  • Late Delivery
  • 13

... again? This is the second package in as many weeks. Both orders were shipped from Kentucky. Both orders were meant to be sent to the same receiving address. I'm an understanding person, and I realize things happen. What bothers me about the situation is I am personally having to track down updates on these delayed orders, rather than any information being updated online. In both cases... Read more

Was this review helpful? 0 0

  • Apr 15
  • Boston, Massachusetts
  • Lost Package
  • 14

Received a notice that i missed my package, the notice said they will be back between 2-5. I left work early got home at about 1:40 and found a notice on my door they came at 12:48.... WHAT after they gave me an estimated time frame they now telling me that it doesn't matter what time is noted its a time from so have time options it should just say from 7-7... Customer service was no help i ask... Read more

Was this review helpful? 0 1

  • Apr 15
  • Orlando, Florida
  • Shipping Charge
  • 16

We are shipping a large freight item to a residential address. We transposed the house number. The street address, city, and state are all correct, only the house number had to be fixed. I do not have a problem with a charge when you enter an incorrect house number. However, for this shipment they are charging me $69 for this mistake. Really??? I know for sure it does not cost $69 to make... Read more

Was this review helpful? 0 0

  • Apr 14
  • Pima, Arizona
  • Bad Delivery Service
  • 1
  • 24

Ordered something online and was told by the company I ordered from and UPS that delivery would be on 4/11/14 by 8pm. That same night at 9pm no package. Was on the phone with customer service who couldn't find any information other than that the package was out for delivery. Really?! Because when you call the customer service line it tells you that delivery times are from 9am to 7pm. So where the... Read more

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