1.5
  • Tracking tool19 votes
  • Nothing i liked6 votes
  • Notification3 votes
  • Poor customer service115 votes
  • Delivery105 votes
  • Unethical business practices57 votes
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  • 2 hours ago
  • Shipping
  • Branford, Connecticut
  • 2

I ordered a mattress that required a signature upon arrival. My order was off by three days. Customer service recommended that I leave a note for my driver telling him to leave a note advising the driver to leave the package and sign it, which I did. The driver chose to disregard this note and leave a slip which read "sign back." Once again, I called customer service asking if I could pick my... Read more

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  • 3 hours ago
  • Shipping
  • Worst Customer Service

despite spending thousands of dollars per year shipping my product with UPS. The one time I have a claim they maintain insufficient packaging. I bolt the product into a fully enclosed wooden crate. I can't see how this would be considered insufficient, But that is their claim. my driver says that is their standard reply to get out of paying claims. The best part is I just wanted them to pay... Read more

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  • 6 hours ago
  • Transportation and Delivery
  • Edmonton, Alberta
  • Delivery
  • 3

Received a bill with instructions on how to pay with a cheque. I have no cheques, so I made an online profile in an attempt to pay there. After finding my way through the clunky site, I managed to find what I was looking for but kept receiving an error. So I gave up and called. I was re-directed twice and then hung up on. I called back and the exact same thing happened. I guess I will have to... Read more

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  • 11 hours ago
  • Transportation and Delivery
  • Chicago, Illinois
  • 5

I've been dealing with UPS for about 8 years now and I've always thought that they were a reputable firm but the past two years have been total 180 for this company. They don't seem to care for their business accounts anymore. For the past few months, they have been missing pick ups at our location. We average about 200-300 shipments a month and most of them are time sensitive. It is sad to... Read more

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  • 13 hours ago
  • Shipping
  • Mumbai, Maharashtra
  • Ups Express Saver
  • 2

My supplier had shipped a material on 5th March 2015, from Germany to Mumbai through Express Saver. These illiterate and blind people have filed for the customs clearance at India under a different name for my shipment. And now I dont know the fate of my shipment, I also do not know if I would ever be able to get my shipment out of customs. The employees of their Jogeshwari - Mumbai, India office... Read more

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  • 18 hours ago
  • Health Insurance
  • Oceanside, California
  • 5
  • REVIEW RATING 3/5

My infonotice said my package would be delivered between 10:30 am and 5 pm today. I waited. I called at 3 pm, 5:15 pm, 7:15 pm, and 8:15 pm. At 3 and 5:15, I was told the status was "on the truck" and it would be delivered. At 7:15 pm, the telephone agent said she "checked" with dispatch, who said the truck was 15-20 minutes away from my house and the package would be delivered. At 8:15 pm I... Read more

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  • 1 day ago
  • Post
  • Halifax, Nova Scotia
  • Priority Overnight Shipping
  • 8
  • REVIEW RATING 4/5

Last Thursday, I was given a trip for 2 to Cancun, leaving the upcoming Sunday. On Friday morning, my dad went to his local UPS in order to send me my passport to my current location in Nova Scotia in time for the flight. They said it would not be possible to do same-day delivery, but they guaranteed it would be here on Saturday (for a cost of $100). Saturday the package never came. The tracker... Read more

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  • 1 day ago
  • Shipping
  • Toronto, Ontario
  • Parcel
  • 1
  • 1
  • 7
  • REVIEW RATING 4/5

Driver change the delivery status on a package declaring incorrectly that recipient was not present at time of delivery, when in essence no attempt of delivery was made. Phone calls to customer service were useless. promises of call back to give a new ETA time for delivery never took place. Total inconvenience to customers with total disregard to customers valuable time. Given the run around when... Read more

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  • 1 day ago
  • Shipping
  • Sainte-Anne-Des-Lacs, Quebec
  • Package
  • 5
  • REVIEW RATING 4/5

purchased 2 items on the same order on amazon. It was shipped with UPS. Miter saw and stand. Ups split the order in half with 2 tracking nrs. I got the stand on time but still don't have the saw (paid over $650 for it). On the Ups tracking site says they can't find the address. It is almost one week late and when i call costumer service they apologise and tell me it will be here tomorrow. I... Read more

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  • 1 day ago
  • Shipping
  • Yorktown, Virginia
  • Package
  • 5
  • REVIEW RATING 4/5

We signed for two packages both small however the one tracking number was for a large 70 lb box they said we signed for we said no we signed for two small boxes. Finally there driver said he never delivered that large of a box to us so they have been telling me they reopened the case and the check was sent to shipper but in reality I just called the main customer number and found they never... Read more

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